Delivery and Returns

Delivery

Orders placed before 2pm are sent out the same working day using a 48-hour delivery service. Orders placed after 2pm, or at the weekend or on a bank holiday, are sent the next working day.

• Small items such as spare bulbs: £2.70
• All other orders: £5.00
• Orders over £30: FREE UK delivery

Your delivery charge is shown in the basket before you pay. You will receive an email when your order has been dispatched.

Christmas delivery

The last day for dispatch before Christmas is Friday 18 December 2026. Orders placed before 2pm on 18 December will be sent that day using our 48-hour service.

Orders placed after 2pm on 18 December will be sent after the Christmas break and we cannot guarantee delivery before Christmas.

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company

(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Greenwood Lighting, 59 Mere Lane.

Goods

refer to the items offered for sale on the Service.

Orders

mean a request by You to purchase Goods from Us.

Service

refers to the Website.

Website

refers to Greenwood Lighting, accessible from greenwoodlighting.co.uk.

You

means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your order cancellation rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision:

• By email: jack@greenwoodlighting.co.uk
• By phone: 01606 888006

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 30 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalised.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Faulty items

If you receive a faulty item we will offer a replacement or refund in exchange for the faulty item.

We will provide postage for faulty items which can be collected from your address or dropped at an Evri or Royal Mail parcel drop location.

Once we receive the faulty items for testing we will process a full refund or send a replacement.

If for any reason a collection or drop off of the faulty item is unavailable, return postage will have to be organised by you the customer.

Any postage cost incurred by the customer to send an item that is found to be faulty will be refunded.

Returning goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

Greenwood Lighting, 59 Mere Lane, Sandiway, Northwich, Cheshire CW8 2NR

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: jack@greenwoodlighting.co.uk
• By phone: 01606 888006